FAQ

1. How can I become your wholesaler or distributor?

To become a VANZA wholesaler or distributor, please contact our business team via email at business@vanzatech.com or call us at +86-400-1039-913. We offer competitive wholesale pricing, OEM/ODM services, and support for businesses of all sizes. Our MOQ starts from 500 pieces.

2. How can I buy VANZA products?

VANZA products are available for wholesale and B2B purchases. Please contact our sales team at business@vanzatech.com for pricing and ordering information. We ship worldwide and offer various payment methods for international customers.

3. Can I get more information to promote your products?

Yes, we provide comprehensive marketing materials including product images, descriptions, videos, and promotional content for our partners. Contact our business team at business@vanzatech.com to request marketing assets and partnership information.

4. How do I become an exclusive distributor?

For exclusive distribution rights in specific regions, please contact our business development team. Exclusivity agreements are based on factors including market size, sales volume commitment, and marketing capabilities. Email business@vanzatech.com to discuss partnership opportunities.

5. Do you have a referral program?

Yes, we offer referral incentives for partners who introduce new wholesale customers. Contact our business team to learn about our referral program benefits and commission structure.

6. Do you support small businesses?

Yes, we support businesses of all sizes. Our low MOQ of 500 pieces makes it accessible for small vape shops and new distributors to start with VANZA products. We provide the same quality and support regardless of order size.

7. What makes VANZA different from other manufacturers?

VANZA stands out with: 9 years of industry experience, certified quality, innovative products (like 70000 puffs devices), flexible MOQ, comprehensive OEM/ODM services, dedicated support team, and competitive pricing. We focus on building long-term partnerships rather than one-time transactions.

1. What is VANZA's warranty and return policy?

VANZA offers quality assurance on all products. For warranty claims or returns, please contact our support team at support@vanzatech.com. We stand behind our products and work with partners to resolve any quality issues promptly.

2. How do I use VANZA products?

VANZA disposable vapes are designed for ease of use. Simply remove the device from packaging, remove any protective caps, and inhale through the mouthpiece. For devices with multiple modes (like ECO/BOOST), follow the specific instructions included with each product. Some models feature child-lock buttons that require 5 clicks to activate.

3. How can I know when a VANZA product is empty?

When a VANZA disposable vape is empty, you'll notice: decreased vapor production, diminished flavor, or the device stops producing vapor entirely. Some models like MAGIC feature real-time battery level displays. For refillable pod systems like CUBIC, you can visually check the e-liquid level.

4. What product lines does VANZA offer?

VANZA offers a comprehensive range of disposable vapes and pod systems including: CUBIC (12000 puffs refillable), VANZA 70000 (super long battery), BREAK 50K (dual mode), POLAR (best for flavor), MAGIC (real-time display), ARTIST (rich flavor), and more. We continuously develop new products to meet market demands.

5. Can I customize the nicotine strength?

Yes, we offer customizable nicotine strengths to meet different market regulations and customer preferences. Common options include 0mg, 20mg/mL, 35mg/mL, and 50mg/mL. Custom formulations are available for OEM orders.

6. What flavors are available?

We offer 20+ flavor options across our product lines, including fruit flavors (mango, strawberry, watermelon), menthol/ice variants, dessert flavors, and tobacco blends. Custom flavor development is available for OEM partners.

7. What is your quality control process?

VANZA maintains strict quality control throughout production. We use premium materials, conduct multiple quality inspections, and test every batch before shipping. Our defect rate is below 1%, and we offer replacement for any manufacturing defects.

1. What is the minimum order quantity (MOQ) for wholesale?

VANZA's minimum order quantity starts from 500 pieces for most products. For custom OEM/ODM orders, MOQ may vary based on customization requirements. Contact our sales team at business@vanzatech.com for specific MOQ details.

2. Do you offer OEM/ODM services?

Yes, VANZA provides comprehensive OEM (Original Equipment Manufacturer) and ODM (Original Design Manufacturer) services. We can customize product design, branding, packaging, and specifications to meet your requirements. Our experienced R&D team supports full product development from concept to production.

3. What certifications does VANZA have?

VANZA is a certified vape manufacturer with 9 years of experience. Our products comply with international quality standards. We can provide specific certification documents (CE, RoHS, FCC, PS, etc.) upon request for different markets.

4. What are your payment terms?

We accept various payment methods including T/T (bank transfer), PayPal, and Western Union. For new customers, we typically require 30% deposit before production and 70% before shipping. Credit terms may be available for established partners.

5. How long does shipping take?

Shipping time varies by destination and shipping method. Air freight typically takes 5-10 business days, sea freight takes 20-40 days. We work with reliable logistics partners to ensure timely delivery. Production time is approximately 7-15 days depending on order size and customization.

6. Do you provide samples?

Yes, we provide free samples for qualified wholesale partners. You only need to cover the shipping cost. Samples are available for all our product lines so you can evaluate quality before placing bulk orders. Contact business@vanzatech.com to request samples.

7. Do you provide marketing materials?

Yes, we provide comprehensive marketing support including high-resolution product images, videos, product descriptions, and promotional content. We also support co-branded marketing initiatives for our wholesale partners.

8. Can I visit your factory?

Yes, we welcome partners to visit our factory in Shenzhen, China. Factory visits allow you to see our production facilities, quality control processes, and meet our team. Please contact us at business@vanzatech.com to schedule a visit.

9. What markets do you serve?

VANZA serves global markets including North America, Europe, Southeast Asia, Middle East, and Australia. We understand different market regulations and can provide compliant products for various regions.

10. What is your production capacity?

Our factory can produce over 500,000 units per month. We have scalable production capabilities to handle both small wholesale orders and large-scale distribution partnerships. Peak season capacity can be increased as needed.

11. Do you offer private label services?

Yes, we offer private label services where we manufacture products under your brand name. This includes custom logo placement, branded packaging, and exclusive product designs. Private label MOQ is typically higher than standard wholesale orders.

12. How do I track my order?

After shipping, we provide tracking information via email. You can track your shipment through the carrier's website. For large orders, our team provides regular updates on production progress and shipping status.

13. What is your return and refund policy?

We accept returns for manufacturing defects. Please report any quality issues within 7 days of receiving the shipment. We will investigate and provide replacement products or credit for defective items. Detailed photos and description of issues are required for claims.

14. Can I get pricing information?

Wholesale pricing varies based on order quantity, product selection, and customization requirements. Please contact our sales team at business@vanzatech.com with your specific requirements for a detailed quotation. We offer competitive tiered pricing for larger orders.

15. How long has VANZA been in business?

VANZA has 9+ years of experience in the vape industry. We are an established manufacturer with proven track record, certified production facilities, and strong partnerships with distributors worldwide.

1. How can I contact VANZA?

You can reach VANZA through: Business inquiries: business@vanzatech.com, Customer support: support@vanzatech.com, Tel: +86-400-1039-913, Website: https://vanzanow.com. Our team responds within 24 hours on business days.